NM
Noluthando M
1 reviews | Active since Sept 2023
24 May 2025, 21:17
Driver stole my change
I ordered on Zulzi and made a cash payment. The driver then told me that the change will be credited into my zulzi wallet and it was never credited till today. I called the customer service and they said they will attend to the matter but haven't heard from them ever since. I'm extremely disgusted and deem the company to be untrust worthy.
Helpful (0)
Replies (1)0
Replies (1)
Zulzi's replyOfficial
25 May 2025, 08:37 Hi Noluthando Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience and frustration you have experienced regarding the cash payment and the uncredited change. This is certainly not the level of service we aim to provide, and we understand how disappointing it must be not to receive timely assistance after reaching out to our agents. Please allow us the opportunity to resolve this. Kindly send your order number to *** so we can urgently investigate and ensure your wallet is credited accordingly.
Best regards,
Zulzi's reply25 May 2025, 08:37
Official
Hi Noluthando Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience and frustration you have experienced regarding the cash payment and the uncredited change. This is certainly not the level of service we aim to provide, and we understand how disappointing it must be not to receive timely assistance after reaching out to our agents. Please allow us the opportunity to resolve this. Kindly send your order number to *** so we can urgently investigate and ensure your wallet is credited accordingly.
Best regards,