MN
Miss N

1 reviews | Active since Apr 2020

02 Oct 2021, 09:35

DO NOT USE Zulzi

Placed my order on the 27th during the day for late delivery, it was not delivered and no COMMUNICATION from their side. The next day they send a driver without COMMUNICATING, i am not around to collect the order, i ask them to delivery after 17:00, NO COMMUNICATION from them, calls aren't being answered, messages ignored.THE folllowing day they send a driver without COMMUNICATING with me, i keep telling them "guys i am not around during the day and there is no one to get my order if i am not around" i ask AGAIN for them to deliver after 17:00. I get no response from them, i try calling, sending messages, i get NOTHING. it's a week later, i still haven't received my order, i don't know what's going on, calls are still not being answered, messages still not being responded to. And the sad part is that this is not yhe first time it's happening, i did not learn. I still gave y'all the benefit of the doubt. This is the worst online shopping expereience i have ever experienced and every chance i get i will tell people "DO NOT USE ZULZI" . You are unreliable, your consultants are rude, you have no regard for customer service. Please refund my money into my bank account, because i have deletedthe stupid appand i will NEVER use it again. Pathetic

0
Replies (2)
Zulzi
Zulzi's reply03 Oct 2021, 11:24
Official
Hi Miss N,

Thank you for bringing this to our attention. We sincerely do apologise such experience you have received from us. May you please provide us with your order number so that we can investigate on this matter and have it resolved?

We need to get to the bottom of this as such experience is not what we promise to any of our valued customers like you. We would love to have this matter resolved today so kindly help us the order number to launch an investigation immediately.

Regards
Zulzi Team
MN
Miss N's update04 Oct 2021, 16:38
Reviewer Update
I am not interested in your investigations, if you can't pick up the phone to schedule a mere delivery what more can i expect from you. i just want confirmation that my refund has been processed into my bank account and how long it will take to reflect. ***