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Lona

1 reviews | Active since Aug 2025

11 Aug 2025, 17:23

Consistently Late Deliveries from the Same Driver

Last week I placed an order on Zulzi, and the app estimated delivery in 5 minutes. Instead, the driver took over 30 minutes to arrive. I messaged him via the app, no response. I then called Zulzi support, who said they would contact him. Magically, 2 minutes after their call, he arrived. He explained that his bike had broken down. I was understanding about the situation, but I was frustrated by his complete lack of communication.

A few days later, I ordered again and was assigned the same driver. The exact same issue happened, over 30 minutes’ wait, no updates from him, and only after Zulzi support called did he suddenly arrive. I find it hard to believe his bike had issues twice in one week.

I have used Zulzi many times before, and other drivers have always delivered within 10 minutes. This one driver’s repeated delays and silence are unacceptable. Whether he is making unnecessary stops or simply not prioritising deliveries, the result is the same: poor service and unnecessary inconvenience for paying customers.

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Replies (1)
Zulzi
Zulzi's reply11 Aug 2025, 17:49
Official
Dear Lona,Thank you for taking the time to share your experience with us, and we are truly sorry for the repeated inconvenience you’ve faced with your recent orders on Zulzi.We completely understand your frustration, especially when you’ve come to expect quick and reliable service based on your previous experiences. Having to deal with the same driver causing delays, offering no communication, and repeating the same behavior twice in one week is absolutely unacceptable, and it’s not the level of service we aim to provide.Your concerns about the driver’s lack of updates and questionable explanations have been noted, we will escalate this issue to our Driver Operations Team for further investigation. We will review the delivery logs and take the appropriate action based on the findings. Please rest assured that we are also flagging this driver to prevent future assignments to your orders.As a gesture of apology, we will credit R35 into your Zulzi wallet to thank you for your patience and continued support.We genuinely appreciate your feedback—it helps us identify where we need to improve.