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Shez E
1 reviews | Active since Jan 2014
21 Jul 2021, 11:19
BEWARE!
BEWARE!!!! Do not use this app!! Worse service ever , absolutely pathetic!!
Helpful (0)
Replies (5)0
Replies (5)
Zulzi's replyOfficial
22 Jul 2021, 13:06Good day Shenaaz,
We are extremely sorry to hear about your recent overall experience with us. This is not the standard we are promising to any of our customers. We would love to hear more about such experience, so could you please give details so that we can see how best we can assist you. Alternatively, could you please leave us your contact number so that one of our Customer Experience Consultant can get in touch with you?
We would appreciate your response.
Best Regards,
Zulzi
We are extremely sorry to hear about your recent overall experience with us. This is not the standard we are promising to any of our customers. We would love to hear more about such experience, so could you please give details so that we can see how best we can assist you. Alternatively, could you please leave us your contact number so that one of our Customer Experience Consultant can get in touch with you?
We would appreciate your response.
Best Regards,
Zulzi
Zulzi's reply22 Jul 2021, 13:06
Official
Good day Shenaaz,
We are extremely sorry to hear about your recent overall experience with us. This is not the standard we are promising to any of our customers. We would love to hear more about such experience, so could you please give details so that we can see how best we can assist you. Alternatively, could you please leave us your contact number so that one of our Customer Experience Consultant can get in touch with you?
We would appreciate your response.
Best Regards,
Zulzi
We are extremely sorry to hear about your recent overall experience with us. This is not the standard we are promising to any of our customers. We would love to hear more about such experience, so could you please give details so that we can see how best we can assist you. Alternatively, could you please leave us your contact number so that one of our Customer Experience Consultant can get in touch with you?
We would appreciate your response.
Best Regards,
Zulzi
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Shez E's updateReviewer Update
28 Jul 2021, 14:06Hi, I ordered on your app in the morning with delivery scheduled between 10am - 11am. Not only was the shopper *********** and didnt respond to my messages shopping started just after 10am and was still in progress after 11am??! which btw was my delivery time. It took over an hour to get through the customer service line - pathetic! I request immediate cancellation of my order and a full refund to my card. the consultant confirmed and advised the refund would be processed. After this i see the driver is on the way with my delivery?? I had to call back as i cancelled?! I have still NOT received my refund and I will not stop until I receive my money back. Theft is an offence! I dont even understand how Zulzi is still in business. Its always a rotten experience. I would like n urgent update on my refund! My order number was 700ZX8
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Shez E's update28 Jul 2021, 14:06
Reviewer Update
Hi, I ordered on your app in the morning with delivery scheduled between 10am - 11am. Not only was the shopper *********** and didnt respond to my messages shopping started just after 10am and was still in progress after 11am??! which btw was my delivery time. It took over an hour to get through the customer service line - pathetic! I request immediate cancellation of my order and a full refund to my card. the consultant confirmed and advised the refund would be processed. After this i see the driver is on the way with my delivery?? I had to call back as i cancelled?! I have still NOT received my refund and I will not stop until I receive my money back. Theft is an offence! I dont even understand how Zulzi is still in business. Its always a rotten experience. I would like n urgent update on my refund! My order number was 700ZX8
Zulzi's replyOfficial
28 Jul 2021, 16:07Good day Shenaaz
Thank you for bringing this to our attention. We can confirm that the refund for the order in question was processed already upon your request. It may take up to 14 working days for the refund to reflect back on to your account, depending on how quick your bank takes to approve the refund. Upon processing from our side, you should have received confirmation email with the amount that has been credited back on to your bank account. If you have not received such, please let us know.
Best Regards,
Zulzi Team
Thank you for bringing this to our attention. We can confirm that the refund for the order in question was processed already upon your request. It may take up to 14 working days for the refund to reflect back on to your account, depending on how quick your bank takes to approve the refund. Upon processing from our side, you should have received confirmation email with the amount that has been credited back on to your bank account. If you have not received such, please let us know.
Best Regards,
Zulzi Team
Zulzi's reply28 Jul 2021, 16:07
Official
Good day Shenaaz
Thank you for bringing this to our attention. We can confirm that the refund for the order in question was processed already upon your request. It may take up to 14 working days for the refund to reflect back on to your account, depending on how quick your bank takes to approve the refund. Upon processing from our side, you should have received confirmation email with the amount that has been credited back on to your bank account. If you have not received such, please let us know.
Best Regards,
Zulzi Team
Thank you for bringing this to our attention. We can confirm that the refund for the order in question was processed already upon your request. It may take up to 14 working days for the refund to reflect back on to your account, depending on how quick your bank takes to approve the refund. Upon processing from our side, you should have received confirmation email with the amount that has been credited back on to your bank account. If you have not received such, please let us know.
Best Regards,
Zulzi Team
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Shez E's updateReviewer Update
28 Jul 2021, 16:10I have not received such
SE
Shez E's update28 Jul 2021, 16:10
Reviewer Update
I have not received such
Zulzi's replyOfficial
29 Jul 2021, 09:50Hi Shenaaz
We do apologies for that. We will re-send confirmation email shortly and one of our friendly Customer Experience Consultant will be in touch to confirm if you have received the confirmation email. Once again, please do accept our sincere apologies for such inconvenience caused.
Best Regards,
Zulzi Team
We do apologies for that. We will re-send confirmation email shortly and one of our friendly Customer Experience Consultant will be in touch to confirm if you have received the confirmation email. Once again, please do accept our sincere apologies for such inconvenience caused.
Best Regards,
Zulzi Team
Zulzi's reply29 Jul 2021, 09:50
Official
Hi Shenaaz
We do apologies for that. We will re-send confirmation email shortly and one of our friendly Customer Experience Consultant will be in touch to confirm if you have received the confirmation email. Once again, please do accept our sincere apologies for such inconvenience caused.
Best Regards,
Zulzi Team
We do apologies for that. We will re-send confirmation email shortly and one of our friendly Customer Experience Consultant will be in touch to confirm if you have received the confirmation email. Once again, please do accept our sincere apologies for such inconvenience caused.
Best Regards,
Zulzi Team