VT
Vanessa T
1 reviews | Active since Aug 2024
01 Nov 2024, 17:40
Bad Order
I had ordered frozen Pizza from Zulzi and I just opened the pack and found mould on the pizza. I am so disappointed with this.
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Replies (1)
Zulzi's replyOfficial
05 Nov 2024, 13:37Good Day Vanessa
We’re truly sorry to hear about the condition of the frozen pizza you received. Finding mold on any product is unacceptable, and we apologize for the disappointment and inconvenience this has caused. This does not reflect the standards we hold ourselves to at Zulzi. Please know that a full refund has been processed for your order. We are also following up with our supplier to prevent issues like this from occurring in the future.
Thank you for bringing this to our attention, and again, we apologize for this experience. Should you have any further concerns, please don’t hesitate to reach out.
Warm regards,
Zulzi Team
We’re truly sorry to hear about the condition of the frozen pizza you received. Finding mold on any product is unacceptable, and we apologize for the disappointment and inconvenience this has caused. This does not reflect the standards we hold ourselves to at Zulzi. Please know that a full refund has been processed for your order. We are also following up with our supplier to prevent issues like this from occurring in the future.
Thank you for bringing this to our attention, and again, we apologize for this experience. Should you have any further concerns, please don’t hesitate to reach out.
Warm regards,
Zulzi Team
Zulzi's reply05 Nov 2024, 13:37
Official
Good Day Vanessa
We’re truly sorry to hear about the condition of the frozen pizza you received. Finding mold on any product is unacceptable, and we apologize for the disappointment and inconvenience this has caused. This does not reflect the standards we hold ourselves to at Zulzi. Please know that a full refund has been processed for your order. We are also following up with our supplier to prevent issues like this from occurring in the future.
Thank you for bringing this to our attention, and again, we apologize for this experience. Should you have any further concerns, please don’t hesitate to reach out.
Warm regards,
Zulzi Team
We’re truly sorry to hear about the condition of the frozen pizza you received. Finding mold on any product is unacceptable, and we apologize for the disappointment and inconvenience this has caused. This does not reflect the standards we hold ourselves to at Zulzi. Please know that a full refund has been processed for your order. We are also following up with our supplier to prevent issues like this from occurring in the future.
Thank you for bringing this to our attention, and again, we apologize for this experience. Should you have any further concerns, please don’t hesitate to reach out.
Warm regards,
Zulzi Team