bM
bongi M
1 reviews | Active since Aug 2016
20 Apr 2025, 20:43
1h delivery time
2 orders, 2 different days delivered about 1h:30min after order. My advise thier 20min claim is not true.dribers don't communicate, your left hanging. Horrible customer experience
Helpful (0)
Replies (2)0
Replies (2)
Zulzi's replyOfficial
21 Apr 2025, 14:23Hi Bongi
Thank you for sharing your feedback with us, and we are truly sorry for the experience you had.
We completely understand how frustrating it must be to expect 20 min delivery and receive it much later, especially on more than one occasion. That is not the level of service we aim to provide. We sincerely apologise for the delays and for the lack of communication from our drivers, your concerns are valid and have been noted.
We are currently reviewing our dispatch and communication processes to ensure more accurate delivery times and better updates to our customers in real time. Your feedback plays a crucial role in helping us improve.
We would love the opportunity to make this right. Please reach out to us directly at ***, so we can personally assist and offer you a token of apology for the inconvenience caused.
Thank you for your patience, and we hope to restore your trust in us.
Kind regards
Zulzi Team
Thank you for sharing your feedback with us, and we are truly sorry for the experience you had.
We completely understand how frustrating it must be to expect 20 min delivery and receive it much later, especially on more than one occasion. That is not the level of service we aim to provide. We sincerely apologise for the delays and for the lack of communication from our drivers, your concerns are valid and have been noted.
We are currently reviewing our dispatch and communication processes to ensure more accurate delivery times and better updates to our customers in real time. Your feedback plays a crucial role in helping us improve.
We would love the opportunity to make this right. Please reach out to us directly at ***, so we can personally assist and offer you a token of apology for the inconvenience caused.
Thank you for your patience, and we hope to restore your trust in us.
Kind regards
Zulzi Team
Best regards,
Zulzi's reply21 Apr 2025, 14:23
Official
Hi Bongi
Thank you for sharing your feedback with us, and we are truly sorry for the experience you had.
We completely understand how frustrating it must be to expect 20 min delivery and receive it much later, especially on more than one occasion. That is not the level of service we aim to provide. We sincerely apologise for the delays and for the lack of communication from our drivers, your concerns are valid and have been noted.
We are currently reviewing our dispatch and communication processes to ensure more accurate delivery times and better updates to our customers in real time. Your feedback plays a crucial role in helping us improve.
We would love the opportunity to make this right. Please reach out to us directly at ***, so we can personally assist and offer you a token of apology for the inconvenience caused.
Thank you for your patience, and we hope to restore your trust in us.
Kind regards
Zulzi Team
Thank you for sharing your feedback with us, and we are truly sorry for the experience you had.
We completely understand how frustrating it must be to expect 20 min delivery and receive it much later, especially on more than one occasion. That is not the level of service we aim to provide. We sincerely apologise for the delays and for the lack of communication from our drivers, your concerns are valid and have been noted.
We are currently reviewing our dispatch and communication processes to ensure more accurate delivery times and better updates to our customers in real time. Your feedback plays a crucial role in helping us improve.
We would love the opportunity to make this right. Please reach out to us directly at ***, so we can personally assist and offer you a token of apology for the inconvenience caused.
Thank you for your patience, and we hope to restore your trust in us.
Kind regards
Zulzi Team
Best regards,
bM
bongi M's updateReviewer Update
21 Apr 2025, 15:52Reach us directly at *********? the number listed on your website does not work there is no number displayed on the response. I would assume in a case like this an email or a call to the customer would work better.
bM
bongi M's update21 Apr 2025, 15:52
Reviewer Update
Reach us directly at *********? the number listed on your website does not work there is no number displayed on the response. I would assume in a case like this an email or a call to the customer would work better.