zoomfibre and Tech5

It's been 7days without internet, I have reported the matter on WhatsApp which their consultants are rude over there! And sent an email ,however everytime i ask for an update I'm being told the exact words from the previous days " that my case has been handed over to maintenance or support query for further investigation" , Worse I'm working from home paying for fibre that hardly works probably every month ,My kids school work is also affected but we have no choice but to make an alternative although we're paying for fibre.