ZF000AD99 - No internet on our home WIFI

Dear Hello Peter,

I am extremely disappointed with the terrible service I’ve received from Zoomflex over the past few days. My WiFi has been completely down for 5 consecutive days, and despite multiple calls and follow-ups with their customer service team, nothing has been done to resolve the issue. though i have a call logged ZF000AD99

No technician has been sent, no real solution provided, and absolutely no communication or update from their side. This is not only highly unprofessional but has caused serious disruption to ourdaily life.

For a service I pay for in full each month, this is simply unacceptable. I expect a service provider to at least respond and resolve technical issues within a reasonable timeframe—certainly not leave a customer stranded for nearly a week.

At this point, I’m not just looking for a fix—I am demanding:

Compensation for the downtime and inconvenience.

I hope this complaint will finally trigger the urgency that’s been missing throughout this ordeal. If I could write a review with no start or a negative I could have done so. Consumers deserve better.