Unhappy customer

I'm so so unhappy and disappointed about this company's service. I won't even recommend it to my friends and neighbors. It treat their customers bad and regards it a lying and is robbing people of their hard earned money. Since I paid for my subscription with them on the 27th of August 2026 to-date my WiFi is not working. I was promised to be sorted out within three days from the said date but still today I'm still not sorted. Is it that I'm unemployed that's the reason I'm treated like this? It took them two days to install their so called router, but now it goes for a month without been sorted for reconnection. I really wil appreciate it if I can get my money back, cause I don't think I 'll ever use their services anymore.