Turn around time for the service of the router

On Monday 2026-03-16 at 19:00, my Zoomflex router lost internet connection, on Tuesday 2026-03-17 at 08:30 I logged a complaint about the internet connection, I received a message from Zoomflex "A support ticket has been logged (***). Our team will contact you within our 2–4 day SLA to assist with resolving the issue."I'm currently working at home and I watch television through streaming, it's not guaranteed that they will come on the stipulated time, I'm not happy with their service, I can't wait for so many days for the problem to be fixed.