So bad!

If I could give 0 star rating, I would.

From the very first time applying for WiFi to be installed I've had trouble with Zoomflex. We had so many problems. Installation eventually on the 17th of May (Saturday) happened after back and forth for about 2 weeks. The installer told us we'll be connected within and hour. It wasn't until Sunday the 18th of May at around 4am when we received an SMS with a password.

We tried to connect to the WiFi and it said connected without internet. The WiFi signal bar on the phone has an exclamation point next to it. We thought maybe we have to wait a bit longer. The whole Sunday and still nothing.

Mind you, this is our holiday home. We have to drive out of Cape Town to St Helena Bay which is approximately 100km (200km up and down).

The following weekend, our parents came down to the holiday house. The WiFi still not working. We contacted ZoomFlex via WhatsApp. They told us that there is a LOS (Los of signal/service) issue. They chat agent logged a ticket. The agent who who responded to the ticket that was logged said that everything is sorted.

This weekend, 31st of May, myself and my partner came down to check if the WiFi is sorted. Tried to connect to the WiFi and again connected without internet.

Today, connecting to the chat ok WhatsApp, after waiting for almost 2 hours, we get through to an agent, Itumeleng who we explained the situation to. We asked for a call back. We waited an extra 30 minutes just to find out the chat was closed after we sent a message.

This is disgusting service and behaviour from your employees. I want this matter resolved and I want you be compensated for the days that we didn't have internet for.