Poor customer services

On the 11 of March i lost connection my router was flashing on LOS light.i payed on the 14th of March paid and also reported on the 14th,did a follow up, till today i didnt receive any help,and its not the first time everytime i have a problem with zoom fiber they take their time to attend to customers. Dear Sinethemba Vakele, Thank you for contacting Zoom Fibre. One of our friendly representatives will look into your query and be in contact with you shortly. For swift assistance, please send us a WhatsApp on ***. Sincerely, Zoom Fibre They only send this message after that a week or even a month will end without hearing from them Please help us with this zoom fiber company