Paid for Zoom Flex but received no service, no router, no communication

I app**** for Zoom Flex on 27 March 2026 and paid R300 on 30 March 2026. To date (7 April 2026), I have not received: A router Installation Any tracking information Any meaningful communication The field agent Tumelo Maloa who registered me does not respond to calls or messages. Attempts to contact Zoom Flex support have also failed — no callbacks, no email responses, and no assistance via WhatsApp. This is a clear case of non-delivery of a paid service. I have formally withdrawn my application and requested a refund, but have received no response. I expect: Immediate contact from Zoom Flex A full refund of my R300 If not resolved urgently, this matter will remain escalated with ICASA and my bank. This level of service is unacceptable and misleading to customers.