Exceptional service recieved

The experience dealing with this company is appalling beyond measure. My WiFi got suspended Di to my landlord not paying, I started a chat with about 4/5 consultants but not could assist with investigating why the account got suspended I was told a ticket has been logged and a technical would call me, technician called also couldn't tell why my WiFi was not working. After few attempts to reset the router as I was told I did another chat and chat to Nhlakanipho Manqele, yes I started the chat by asking not to end the chat before we resolve the issue and if he can connect me to his manager as I beleive He wasn't gonna be able to help. He asked if I can log onto my account he'll walk me through it so we can establish why the account was suspended. He assisted in verifying that the WiFi was paid till the 9th June as the last payment recieved was on the 25th April and no payment was received in June. He assured me if I pay the account will be unsuspended within 30 minutes. Nhlakanipho was patient with me he's an asset to the company. Brilliant guy