Double Payment: Zoom Payment Platform

I’ve been a loyal customer of Zoom Fibre for quite some time, and I want to start by saying that the actual fibre connection has been consistently reliable. Speeds are stable, downtime is minimal, and overall service delivery on the network side has been solid.

However, my recent experience with the payment process, specifically through the GetFlex platform, has been frustrating.

I paid twice for my subscription, and the platform is not user-friendly when it comes to tracking or confirming payments. There is little to no clarity on whether a payment has been allocated to the current or upcoming billing cycle. As a customer, that uncer*****y is stressful. I don’t mind paying in advance or even making an extra payment if needed, but I need clear confirmation that the payment will reflect correctly for the following month.

Right now, the system feels unreliable from a billing perspective, even though the internet service itself is great.

I would appreciate:

* Clear visibility of payment allocation (current vs next month) * Confirmation when duplicate payments occur and how they are handled * A more intuitive and transparent GetFlex payment experience

I’m hoping this gets addressed soon, because while the connection is excellent, the billing experience is letting the overall service down.

Looking forward to a resolution.