4 Engagement in 2 weeks

I am completely lost for words now with the service im receiving the past 2 weeks its been a back and fourth,I've engaged with one of your chat agents Kelebogile who gives me attitude infact shes one of the few who just are as *********** as your service.

I have been you people for 6 if not 7 years now it was either double the debit or this lack of service I pay 320 now for my service since I was taken to Zokmflex without my knowledge..

My speed runs between 2mb and 20mb if its in the mood nobody wants to take accountability I could work with 15mb no problem but now its to much 7mb while working from home I was credited once everytime I ask if its fair your chat agents end my chat I ask for my refund in premium since no one wants to assit and the problem is fixed..

I have a meeting at 12 I can't connect find attached pictures...

Is this what im paying for im going to Twitter and Hellopeter with my complaint its been a while I haven't as im also in the Customer service industry and know the impacts of such my followers on TikTok will also be informed untill my issue is sorted out or im refunded my money and I go to homeconnect who seem to provide better service..

Regards

Tricia Singh

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