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Bongani M
1 reviews | Active since Jan 2025
16 Jan 2025, 11:53
Zoomflex/Zoom fibre maintenance calls not being attended
So I got my Zoomflex fibre installed on the 17th of December and it didn't work. I keep calling the call centre, which tells me calls are being logged and a maintenance person will come to sort the issue out but no one comes or calls. Whenever I call back they tell me the call was closed and a new call needs to be logged. They log the call but same thing happens again. This is just ridiculous!!
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Replies (3)
Zoom fibre's replyOfficial
16 Jan 2025, 12:41Dear Bongani Morewa , thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
Zoom fibre's reply16 Jan 2025, 12:41
Official
Dear Bongani Morewa , thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
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Bongani M's updateReviewer Update
16 Jan 2025, 16:33HI, the internet was restored for about 2 hours and it's back off again. Can I please have this matter resolved.
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Bongani M's update16 Jan 2025, 16:33
Reviewer Update
HI, the internet was restored for about 2 hours and it's back off again. Can I please have this matter resolved.
Zoom fibre's replyOfficial
16 Jan 2025, 16:59Good day, thank you for bringing this to our attention, the team will be in contact with you to assist further.
Zoom fibre's reply16 Jan 2025, 16:59
Official
Good day, thank you for bringing this to our attention, the team will be in contact with you to assist further.