Zoomflex doesn't respect their Clients.

I have logged a call on the 11th of September concerning no Internet and was given a reference number to follow-up with regards to no access to the Internet. Till this day we don't have Internet and bear in mind that payment was made for the month of September and October, my question is what is going to happen seeing I haven't had WiFi in the house? Am I going to be credited or a refund will be paid. Reference I have has no feedback, been moved from pillar to post... May I please have a solution and feedback on when will the problem be fixed because it is not my problem that an infrustracture was removed by the municipality and no communication was done to zoomfiber clients. This is so annoying