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deon P

1 reviews | Active since Sept 2013

13 Dec 2025, 08:43

Zoom worst service

I have all my installation done from zoom previously signed with flex on the 9thor 10th was error could not pay tried communication with zoom on watsapp as theres no call centre to assist over 100 watsapps back and forth no solution absolutely pathetic service called fibre tel and independent company affiliated to zoom to assist the sorted payment out. Payed zoom for openserve flex boom theres an activation error got an openserve technician to assist as he was sorting out fibre next door boom he sorts it out in 5minutes loss of signal yet I contact them on watsapp they waiting for activation to sort it out. Took my neighbour on openserve not even 1day turnaround time yet takes zoom 5days to respond pathetic. Last month since I already paid never again deal with zoom They dont have care for customers its about money but your reputation depends on your aftersales service. Take care of your customers they'll take care of your company but theres no dam care attitude.

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Replies (1)
Zoom fibre
Zoom fibre's reply22 Dec 2025, 15:42
Official
Dear Deon thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team