ZOOM STAFF DISRESPECTED ME DIRECTLY ON THE CALL

I had never in my entire life experience an agent disrespect me directly on the call while the colleagues laugh at me at the back! I quote his exact words:

"UBOKHULUMA KAHLE NABANTU UNGAKHULUMI NGATHI UKHULUMA NEZINTANGA ZAKHO, UYANGIZWA"

This is when i answered the phone...immediately what he said when i answered the phone!! Here is what transpired:

I moved to a new address and prior to moving there i inquired with zoom on whattsap that i got a router and want to move..they told me to leave it behind as it is locked to that address. Okay, when i got to my new address there is a fibre connected. i then asked my wife to go and activate so that they can bring us a router and activate here on my new address. Sharp, she went and came back and i took log ins and checked...all paid...i am waiting on new router now..I WhatsApp zoom *********** swearing staff...no 1 (07:21am) - Thembelihle - doesn't reply just alerts you that they are now online nd eventually closes ticket; 2(8:30am) - Ntokozo - does the same as the first one...they close tickets after requesting for the reason for call...total call avoidance....next person, again Ntokozo(08:45am) - still the same disrespectful agent comes back..i was cursed by his presence cos he doesnt help me he just blueticks and closed the ticket....next one now Nelisiwe(08:59 am) - she didnt read carefully but just told me she is logging a ticket for a repair...i dont know why though...then closed the ticket - next person..by this time im frustrated with angr on being passed around from one incompetence to another - SIFISO Ticket Ref ZF000E81H - THIS IS THE CREAM OF THE CROP...THE MASTER ON CO POR...Upon realizing my anger he calls me and before we speak when he hears a "hello" he goes in venac - NDODA, UBOKHULUMA KAHLE MAWUKHULUMA UNGAZOKHULUMA NGATHI UKHULUMA NEZINTANGA ZAKHO" I literally froze there and then and was like???????? what did you say...yeeeeer this was total rudeness which didnt end there..i need someone who will listen to this call and hear how this stupid lunatic called me out and treated me...ME PAYING FOR HIS JOB TO BE SECURE there without going to other service providers...me??????? I am very irate ...very very irate...Sifiso Mavimbela who ever you are...who ever the hell you are!!!! you have reached a peak! YOU DONT DESERVE TO WORK IN CUSTOMER SERVICES AT ALL, MFANAWAMI and your supervisor must call me...i need a call at 2 pm....i wanna speak to them ..i want them to make sure that they have listened to the call before calling me ...FOR THIS I NEED ZOOM TO SORT OUT MY PROBLEM WITHIN 24 HOURS..AND TELL ME WHAT THEY DID TO SIFISO AS WELL....HE MUST WRITE ME AN APOLOGY LETTER NOT LESS THAN 100 WORDS IF THEY KEEP HIM THERE....COLLEAGUES ALSO LAUGHING AT THE BACK...HE SAID THIS TWICE!