EK
Elaine K
1 reviews | Active since Oct 2025
10 Oct 2025, 15:52
Zoom SERVICE up to no GOOD
I wish there was a -1 star that's what your poor service deserves. I'm a client for over 2 years recently moved requested a change of adress 22nd September up until now only problems between zoom and homeconnect there's a active line apparently and I have to wait on zoom to give back the line to homeconnect what **** is this???? VERY VERY POOR SERVICE AND EVERY EMAIL AND PHONE CALL IS THE VERY SAME ANSWER.
I hope this email finds you well.
Kindly note that there is still an active ISP on your line, which is currently preventing us from proceeding.
We are actively communicating with Zoom and requesting an expedited release of the line.
Kind regards
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Replies (3)0
Replies (3)EK
Elaine K's updateReviewer Update
10 Oct 2025, 16:0051 15th street randfontein *** check your system
EK
Elaine K's update10 Oct 2025, 16:00
Reviewer Update
51 15th street randfontein *** check your system
Zoom fibre's replyOfficial
10 Oct 2025, 16:12Dear Elaine thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
Zoom fibre's reply10 Oct 2025, 16:12
Official
Dear Elaine thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
EK
Elaine K's updateReviewer Update
10 Oct 2025, 16:19I don't want calls I want the line to be released to homeconnect so I can get the wifi I app**** for. This is ridiculous according to homeconnect you ZOOM FIBRE needs to release the line please do so
EK
Elaine K's update10 Oct 2025, 16:19
Reviewer Update
I don't want calls I want the line to be released to homeconnect so I can get the wifi I app**** for. This is ridiculous according to homeconnect you ZOOM FIBRE needs to release the line please do so