DB
Daniel B

1 reviews | Active since Jul 2024

08 Jul 2024, 19:55

Zoom is just the worst !!!!!!!!!!

Zoom will defeat you , they’ll leave you weak coz how bad they service is! It’s been over a week without internet. I call everyday & everyday it’s a story ! They open new tickets every time you call, so I have over 7 tickets imagine! One person told me it’s 3 days to get the maintenance people to fix my problem the other person I called said it’s over 7 days , they clearly ****s. Today I called AGAIN they telling me I have to wait ANOTHER week & a half , after opening ANOTHER ticket for me , imagine !!! I payed for internet that’s for a month but there’s already 1 week with no internet for me. They said there’s nothing they can do when I a tell them I already waited for over a week. I’m so angry & sad , coz I use this internet for work.

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Replies (1)
Zoom fibre
Zoom fibre's reply09 Jul 2024, 08:09
Official
Dear Daniel Bengeni, thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team