Tm
Tsekiso mahume.tm

1 reviews | Active since Sept 2023

11 Nov 2024, 07:56

Zoom fibre yah neh

I had no internet connection for over 16 days and it was restored last Tuesday for two days and I was cut off again on Thursday evening. The only thing I get is "our technical team will call you" in which they never call.

0
Replies (2)
Zoom fibre
Zoom fibre's reply11 Nov 2024, 08:26
Official
Thank you for reaching out and sharing your experience. we apologize sincerely for the ongoing inconvenience and for the lack of communication on our end—it’s certainly not the level of service we aim to provide. To help resolve this as soon as possible, we will ensure our technical team prioritizes your case and contacts you promptly. We’re committed to restoring your connection fully and improving our response times. Thank you for your patience, and we appreciate the chance to make things right.
Tm
Tsekiso mahume.tm's update18 Nov 2024, 06:02
Reviewer Update
To date from the 7th I have not been assisted in any way, I have been waiting for someone to call or come to assist me. Please refund me in full I'll come collect my refund in your office. I gave you guys enough time to assist with no success