Zoom fibre worst service ever allways stories

Zoom fibre no service at all but keep taking the money. No Service from these guys im offline for 11 days now then they took the full amout out of my account and the issue is still not resolved they have no pride in there work if you ask whats the issue they just keep on tranfering you to someone new then you need to explain everything over and over they transferd me to 5 people in one day and then they just tell you sorry can not help not one of them could help me everytime they just say sorry to hear, this is a service i need and they are making it very hard they take the money but give no service.They just keep on cutting you off while you need to explain whats the issue they just need to acctivate the line and thats taking 11 days what kind of service is that they just sitting there and get paid for nothing because they can not assist.