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Jodie E

1 reviews | Active since Jun 2025

14 Jun 2025, 10:19

Zoom Fibre will dissapoint you.

My LOS light is flickering and they told me to wait for a technician to contact me. Today it's day 5 and I have not received a call. I've had no internet connection for almost a week. I have classes to attend at night. Customer service is very bad. Whenever I ask when this will be resolved, they end the chats. Also, my line has been canceled in March but my last payment was made on the 5th of June.

There's no way to get in contact with someone in charge. They also don't give you a number of the technician himself. I am highly dissapointed and feel disrespected because I'm paying for Wi-Fi that's not even on.

0
Replies (1)
Zoom fibre
Zoom fibre's reply17 Jun 2025, 08:50
Official
Dear Jodie, thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team