SM
Stephen M
1 reviews | Active since Aug 2022
07 Sept 2023, 20:30
Zoom fibre was not honest with me
I app**** for a fibre to be installed in my house and it was installed and connected on the 27th of April 2022 and by then they were running a promotion and the told us that after installation we will use it for three months and if I'm happy I will carry on with the fibre and if I'm not I can cancel, then three days later I received a statement that I must pay R299 on the 5th of May 2022, my question was how can I pay R299 after only three days whereas I was supposed to pay after three months, then I cancelled it now a week ago I received statement saying I must pay R799 for what?
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Zoom fibre's replyOfficial
08 Sept 2023, 08:05Good Morning Stephen, Thank you for contacting us with your query, I have tried to call you on the number supp****, but there is no answer. Please accept our sincerest apologies for the inconvenience caused. Please provide us with your full address so we can trace the account and investigate. Please also advise a suitable time that we can contact you, my direct email address is ***. Once again, please accept our apology for the inconvenience caused. Regards, Gibraltar Makhura Client Liaison Officer
Zoom fibre's reply08 Sept 2023, 08:05
Official
Good Morning Stephen, Thank you for contacting us with your query, I have tried to call you on the number supp****, but there is no answer. Please accept our sincerest apologies for the inconvenience caused. Please provide us with your full address so we can trace the account and investigate. Please also advise a suitable time that we can contact you, my direct email address is ***. Once again, please accept our apology for the inconvenience caused. Regards, Gibraltar Makhura Client Liaison Officer