KS
Kapil S
1 reviews | Active since Mar 2020
06 Jun 2022, 07:29
Zoom fibre utterly unreliable
I have installed fibre in my home about 6 months ago. Almost every month I am Without internet for a few days. Now it is going in 4 days that I do not have service. I have to work from home today as I am not well. But I don't have internet. I was previously with Supersonic LTE. Alot more reliable that zoom fibre and actually achieved higher speeds.
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Replies (3)0
Replies (3)
Zoom fibre's replyOfficial
07 Jun 2022, 12:26Good day Kapil, we do apologize for your experiences thus far. Could you please confirm if you have contacted your selected ISP as your first line of support? If yes, please forward us your ticket number supp**** by your ISP. Should you need assistance identifying your selected ISP, please supply us with your address and we will confirm for you.
Thank you.
Thank you.
Zoom fibre's reply07 Jun 2022, 12:26
Official
Good day Kapil, we do apologize for your experiences thus far. Could you please confirm if you have contacted your selected ISP as your first line of support? If yes, please forward us your ticket number supp**** by your ISP. Should you need assistance identifying your selected ISP, please supply us with your address and we will confirm for you.
Thank you.
Thank you.
KS
Kapil S's updateReviewer Update
07 Jun 2022, 12:34I did log many tickets with my isp at the time but they didn't seem to have been doing anything about it. I did manage to get hold of someone and they escalated the ticket. Zoom sent a technician out and he saw that the connection was incorrectly spliced hence me having such and erratic service. He assured me that he rectified it and my internet is back up and running. Thank you
KS
Kapil S's update07 Jun 2022, 12:34
Reviewer Update
I did log many tickets with my isp at the time but they didn't seem to have been doing anything about it. I did manage to get hold of someone and they escalated the ticket. Zoom sent a technician out and he saw that the connection was incorrectly spliced hence me having such and erratic service. He assured me that he rectified it and my internet is back up and running. Thank you
Zoom fibre's replyOfficial
08 Jun 2022, 19:13We are glad to hear your issue has been resolved. Please don't hesitate to contact us if you experience any further issues with your fibre line.
Zoom fibre's reply08 Jun 2022, 19:13
Official
We are glad to hear your issue has been resolved. Please don't hesitate to contact us if you experience any further issues with your fibre line.