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Rohan B
1 reviews | Active since Jan 2022
07 Mar 2022, 15:06
Zoom fibre useless cant keep there service on
My name Is Rohan bipat Reside at 34 Figdale close newlands west Durban 4037 from last night 21:00 the fibre is down and up to now the fibre is still down about a week ago the fibre was done for 24 hours straight and looks like today with be another 24 hrs I'm honestly getting tired of you guys you'll are useless if this matter continues I'm going to disconnect my line with u guys and the best part you'll guys are increasing the flair but cant keep the service on please can you contact me on *** so this matter can be rseplved
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Replies (7)0
Replies (7)
Zoom fibre's replyOfficial
08 Mar 2022, 09:30Good Day Rohan, we do apologize for the inconvenience caused. Please note that a construction company in Newlands is trenching where we had laid our fibre. Our teams are working on getting these resolved at the soonest. We have escalated your address to our maintenance team for further assistance.
Zoom fibre's reply08 Mar 2022, 09:30
Official
Good Day Rohan, we do apologize for the inconvenience caused. Please note that a construction company in Newlands is trenching where we had laid our fibre. Our teams are working on getting these resolved at the soonest. We have escalated your address to our maintenance team for further assistance.
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Rohan B's updateReviewer Update
08 Mar 2022, 13:23So we're is my discount I'm paying for a service that I can't use onto of that u increasing the fairs
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Rohan B's update08 Mar 2022, 13:23
Reviewer Update
So we're is my discount I'm paying for a service that I can't use onto of that u increasing the fairs
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Rohan B's updateReviewer Update
09 Mar 2022, 08:01I demand a discount on my Fibre line this month for all the down time
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Rohan B's update09 Mar 2022, 08:01
Reviewer Update
I demand a discount on my Fibre line this month for all the down time
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Rohan B's updateReviewer Update
09 Mar 2022, 08:02And we're exactly in newlands is ur team working I think I need to go pay them a visit coz I don't think there know what there doing
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Rohan B's update09 Mar 2022, 08:02
Reviewer Update
And we're exactly in newlands is ur team working I think I need to go pay them a visit coz I don't think there know what there doing
Zoom fibre's replyOfficial
09 Mar 2022, 08:55Good Morning Rohan, please contact your selected ISP for assistance as Zoom FIbre does not conduct billing.
Apologizes for not being able to assist further.
Apologizes for not being able to assist further.
Zoom fibre's reply09 Mar 2022, 08:55
Official
Good Morning Rohan, please contact your selected ISP for assistance as Zoom FIbre does not conduct billing.
Apologizes for not being able to assist further.
Apologizes for not being able to assist further.
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Rohan B's updateReviewer Update
09 Mar 2022, 08:58I contacted them there saying ntn there can do cos u guys are wasting time and you guys don't know what u doing
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Rohan B's update09 Mar 2022, 08:58
Reviewer Update
I contacted them there saying ntn there can do cos u guys are wasting time and you guys don't know what u doing
Zoom fibre's replyOfficial
09 Mar 2022, 16:40Good day Rohan, Please provide us with the ticket number from your selected ISP and we will escalate this to our maintenance team for further assistance.
Zoom fibre's reply09 Mar 2022, 16:40
Official
Good day Rohan, Please provide us with the ticket number from your selected ISP and we will escalate this to our maintenance team for further assistance.