KM
Kgotso M
1 reviews | Active since Feb 2025
16 Feb 2025, 16:37
Zoom fibre unreliable
Since 10th February my router showing LOS red flashing light send an email to zoom fibre given reference number to date 16th February they haven't came and fixed the issue, when you contact them via WhatsApp their consultants close the chat after they repeat one thing which other consultants said without even give you a turn around time or even hearing another point you are trying to raise....it has made things difficult for me as I am working from home now I had to buy data to get my job done
Helpful (0)
Replies (9)0
Replies (9)
Zoom fibre's replyOfficial
17 Feb 2025, 08:44Dear Kgotso Mokatsanyane , thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
Zoom fibre's reply17 Feb 2025, 08:44
Official
Dear Kgotso Mokatsanyane , thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
KM
Kgotso M's updateReviewer Update
17 Feb 2025, 11:45I did receive a call but will that call bring internet as I need asap, I wish we can have my internet back today as I have spend a lot of money buying data last week to get my job done....please please I need internet
KM
Kgotso M's update17 Feb 2025, 11:45
Reviewer Update
I did receive a call but will that call bring internet as I need asap, I wish we can have my internet back today as I have spend a lot of money buying data last week to get my job done....please please I need internet
KM
Kgotso M's updateReviewer Update
18 Feb 2025, 18:36Feedback regarding technicians they did come today unfortunately they couldn't do anything apparently the is a fault with the white cable so now I have to wait another week for installers to come change this white cable? Lastly just a suggestion some of call center consultants are rude try and train them better
KM
Kgotso M's update18 Feb 2025, 18:36
Reviewer Update
Feedback regarding technicians they did come today unfortunately they couldn't do anything apparently the is a fault with the white cable so now I have to wait another week for installers to come change this white cable? Lastly just a suggestion some of call center consultants are rude try and train them better
KM
Kgotso M's updateReviewer Update
18 Feb 2025, 18:37Feedback regarding technicians they did come today unfortunately they couldn't do anything apparently the is a fault with the white cable so now I have to wait another week for installers to come change this white cable? Lastly just a suggestion some of call center consultants are rude try and train them better
KM
Kgotso M's update18 Feb 2025, 18:37
Reviewer Update
Feedback regarding technicians they did come today unfortunately they couldn't do anything apparently the is a fault with the white cable so now I have to wait another week for installers to come change this white cable? Lastly just a suggestion some of call center consultants are rude try and train them better
Zoom fibre's replyOfficial
20 Feb 2025, 09:36Good day Kgotso, thank you for bringing this to our attention, we will follow up with the team with regards to restoring your services and investigate further with regards to the experience with the consultants. Kind Regards Zoom Team
Zoom fibre's reply20 Feb 2025, 09:36
Official
Good day Kgotso, thank you for bringing this to our attention, we will follow up with the team with regards to restoring your services and investigate further with regards to the experience with the consultants. Kind Regards Zoom Team
KM
Kgotso M's updateReviewer Update
20 Feb 2025, 12:11Thank you for understanding just got a call today hopefully my line will be restored the installation team promised to come today to resolve the issue...
Will definitely come back and give feedback hopefully a positive feedback
Will definitely come back and give feedback hopefully a positive feedback
KM
Kgotso M's update20 Feb 2025, 12:11
Reviewer Update
Thank you for understanding just got a call today hopefully my line will be restored the installation team promised to come today to resolve the issue...
Will definitely come back and give feedback hopefully a positive feedback
Will definitely come back and give feedback hopefully a positive feedback
KM
Kgotso M's updateReviewer Update
20 Feb 2025, 12:42Thank you
KM
Kgotso M's update20 Feb 2025, 12:42
Reviewer Update
Thank you
KM
Kgotso M's updateReviewer Update
20 Feb 2025, 13:32Good day again.
I have to give credit where it is due, thank you Neo for the call assuring me that it will be fixed today and also to the installation team siyabonga and Daniel for restoring my internet after 12 days without internet
I have to give credit where it is due, thank you Neo for the call assuring me that it will be fixed today and also to the installation team siyabonga and Daniel for restoring my internet after 12 days without internet
KM
Kgotso M's update20 Feb 2025, 13:32
Reviewer Update
Good day again.
I have to give credit where it is due, thank you Neo for the call assuring me that it will be fixed today and also to the installation team siyabonga and Daniel for restoring my internet after 12 days without internet
I have to give credit where it is due, thank you Neo for the call assuring me that it will be fixed today and also to the installation team siyabonga and Daniel for restoring my internet after 12 days without internet
KM
Kgotso M's updateReviewer Update
21 Feb 2025, 09:59Thank you
KM
Kgotso M's update21 Feb 2025, 09:59
Reviewer Update
Thank you