TM
Tasneem M
1 reviews | Active since Aug 2013
23 Aug 2022, 15:19
Zoom Fibre ...The Con's Artists
Zoom Fibre is the most unprofessional and ********* service provider I have ever dealt with . Their sales consultants con you into paying upfront payment when none is required and pitch **** promotions to you. I had escalated this issue to the relevant sales manager and was assured I would be provided with a refund last week and to date have received nothing. I have been dealing with this for almost two months and have still been unable to resolve.
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Replies (4)TM
Tasneem M's updateReviewer Update
23 Aug 2022, 15:44Hi ,
I have been in contact with Joshua Kistan ***(***) and have provided all details of the payment I made to the consultant. I was assured that I would be provided with a refund last week and to date I have not received payment. My ISP is home connect. Area - Pietermaritzburg.
I signed up on the basis of a promotion of R390 for a 25meg line with home connect and was told that this would not be honored by Zoom or Home-Connect which is really unfair as that is the reason I signed up in the first place. I am now being charged R490 .
Please can be refund be processed early has I have now been left out of pocket. My contact details are ***.
Please could I be contacted be a senior manager as I keep being pushed from one consultant to the next with no resolution.
I have been in contact with Joshua Kistan ***(***) and have provided all details of the payment I made to the consultant. I was assured that I would be provided with a refund last week and to date I have not received payment. My ISP is home connect. Area - Pietermaritzburg.
I signed up on the basis of a promotion of R390 for a 25meg line with home connect and was told that this would not be honored by Zoom or Home-Connect which is really unfair as that is the reason I signed up in the first place. I am now being charged R490 .
Please can be refund be processed early has I have now been left out of pocket. My contact details are ***.
Please could I be contacted be a senior manager as I keep being pushed from one consultant to the next with no resolution.
TM
Tasneem M's update23 Aug 2022, 15:44
Reviewer Update
Hi ,
I have been in contact with Joshua Kistan ***(***) and have provided all details of the payment I made to the consultant. I was assured that I would be provided with a refund last week and to date I have not received payment. My ISP is home connect. Area - Pietermaritzburg.
I signed up on the basis of a promotion of R390 for a 25meg line with home connect and was told that this would not be honored by Zoom or Home-Connect which is really unfair as that is the reason I signed up in the first place. I am now being charged R490 .
Please can be refund be processed early has I have now been left out of pocket. My contact details are ***.
Please could I be contacted be a senior manager as I keep being pushed from one consultant to the next with no resolution.
I have been in contact with Joshua Kistan ***(***) and have provided all details of the payment I made to the consultant. I was assured that I would be provided with a refund last week and to date I have not received payment. My ISP is home connect. Area - Pietermaritzburg.
I signed up on the basis of a promotion of R390 for a 25meg line with home connect and was told that this would not be honored by Zoom or Home-Connect which is really unfair as that is the reason I signed up in the first place. I am now being charged R490 .
Please can be refund be processed early has I have now been left out of pocket. My contact details are ***.
Please could I be contacted be a senior manager as I keep being pushed from one consultant to the next with no resolution.
Zoom fibre's replyOfficial
23 Aug 2022, 15:48Greetings, we have received your query and will escalate it with our Home Connect ISP Account Manager. We ask that you bear with us as we investigate the issue thoroughly. Thank you
Zoom fibre's reply23 Aug 2022, 15:48
Official
Greetings, we have received your query and will escalate it with our Home Connect ISP Account Manager. We ask that you bear with us as we investigate the issue thoroughly. Thank you
Zoom fibre's replyOfficial
23 Aug 2022, 16:06Dear Tasneem, we apologise for the inconvenience this has caused you. We are aware of your case and have been advised that you are due a refund. The refund will be processed this week, no later than Friday. We apologise for the poor communication in this regard. Please do reach out to us if you do not receive your refund by the weekend.
Regards,
Zoom Fibre Team
Zoom fibre's reply23 Aug 2022, 16:06
Official
Dear Tasneem, we apologise for the inconvenience this has caused you. We are aware of your case and have been advised that you are due a refund. The refund will be processed this week, no later than Friday. We apologise for the poor communication in this regard. Please do reach out to us if you do not receive your refund by the weekend.
Regards,
Zoom Fibre Team
TM
Tasneem M's updateReviewer Update
27 Aug 2022, 07:10Dear Zoom Fibre ,
Yet again I have still not received my refund! Why is your company so ********* ??It's been almost two months of this now. Please refund my money today .
Yet again I have still not received my refund! Why is your company so ********* ??It's been almost two months of this now. Please refund my money today .
TM
Tasneem M's update27 Aug 2022, 07:10
Reviewer Update
Dear Zoom Fibre ,
Yet again I have still not received my refund! Why is your company so ********* ??It's been almost two months of this now. Please refund my money today .
Yet again I have still not received my refund! Why is your company so ********* ??It's been almost two months of this now. Please refund my money today .