Dz
Dalton zoe.seko
1 reviews | Active since Feb 2023
13 Aug 2023, 21:17
Zoom fibre service is too bad I ve been calling the service provider for a week without any success
Zoom fibre service is too bad I ve been calling the service provider for a week without any success.when you call them they wil only answer the phone after three hours and promise to attend to your complainant of which they don't .I've waited for more than 7days without any help I've been sent from pillar to post
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Replies (1)
Zoom fibre's replyOfficial
15 Aug 2023, 09:50Good Day Dalton
Thank you for your patience whilst the query was investigated. We have tried to contact you on the phone with feedback but there was no answer.
We can confirm that our support team has reconfigured the line and our Maintenance team was sent out as there was a fault on the fibre line.
The service is up and running and you should be able to connect to the internet.
Please accept our sincere apology for the inconvenience caused.
Regards
Gibraltar Makhura
Thank you for your patience whilst the query was investigated. We have tried to contact you on the phone with feedback but there was no answer.
We can confirm that our support team has reconfigured the line and our Maintenance team was sent out as there was a fault on the fibre line.
The service is up and running and you should be able to connect to the internet.
Please accept our sincere apology for the inconvenience caused.
Regards
Gibraltar Makhura
Zoom fibre's reply15 Aug 2023, 09:50
Official
Good Day Dalton
Thank you for your patience whilst the query was investigated. We have tried to contact you on the phone with feedback but there was no answer.
We can confirm that our support team has reconfigured the line and our Maintenance team was sent out as there was a fault on the fibre line.
The service is up and running and you should be able to connect to the internet.
Please accept our sincere apology for the inconvenience caused.
Regards
Gibraltar Makhura
Thank you for your patience whilst the query was investigated. We have tried to contact you on the phone with feedback but there was no answer.
We can confirm that our support team has reconfigured the line and our Maintenance team was sent out as there was a fault on the fibre line.
The service is up and running and you should be able to connect to the internet.
Please accept our sincere apology for the inconvenience caused.
Regards
Gibraltar Makhura