Zoom Fibre, Putrid & Unprofessional

An absolute putrid experience.

I have had a ticket opened up since 26.11.2024 with Zoom Fibre ZF0007MOK that has still not been resolved. I first contacted the company regarding an interruption of my internet services in 26.11.2024. I was advised that a ticket would be opened with the maintainence team who would attend to this within 3 days. Bare in mind that I use Zoom Fibre as my main internet connection source as I work from home. It has now been 8 days with no joy from them. Nobody has contacted me with an update, I instead have to make a call on a daily basis, sometimes 2 or 3, just to follow up on this. It is frustrating having to chase after a service that I am paying for with no issue every month. Every time a follow up is done, I'm advised of the same thing, the ticket is with the maintainence team. The maintainence team has not contacted me, no feedback has been given to me yet they are well over the stipulated turn around time. The agents on their chat line on WhatsApp are extremely unhelpful and severely dismissive. No courtesy calls received, and I am still without internet and unable to work since 26.11.2024, losing income on a daily basis due to this issue. Extremely putrid, unprofessional and unreliable service received.