ZOOM FIBRE PRODUCT MISOLD AND INVALID PROMOTIONS

Good afternoon.

A consultant (Joe) had called me from Zoom fibre. He offered me a plan for R443.00pm, up to 20/20mbps unlimited fibre with free installation, no contract and the first month free on the 02 August 2021 at 5:12pm over a phone call to be precise.

I currently have ADSL and have no problem with it. The consultant got my number from someone else as a referral, I did not request this and the only reason I had even decided to go ahead with this was because of this attractive deal he offered.

The fibre was installed in my home and I called in to configure and do a confirmation on the package given to me. The consultant I spoke to checked and told me that I was not given the same promotion on this plan and the first month will not be free as the promo ended in July. This was rather alarming to me because my first time engaging in conversation with Joe was the 02 August 2021 (after the promo ended).

This is highly ******* as a telesales agency not following procedures highlighted by ICASA. This product was clearly misold by the representative and I was blatantly **** to. I do not wish to blow this issue out of proportion, therefore all I ask is that you either honour the deal which was promised to me or you cancel the plan with no charges at all as the fault was on Zoom Fibre and not the consumer.

I do not mind whichever option of resolution chosen, and Im not looking for any compensation for this. I just want this problem fixed asap.

Kind regards Zack. ***