Zoom Fibre poor service

Ticket No: ZF000BB84

Hello. I m sending this message as a very frustrated customer of Zoom Fibre. They have installed a router at my premises on Tuesday morning. It only started functioning at about 3:00 and stopped working at 9:00 in the evening. We logged a complaint call yesterday morning. We have been following up with the Agent until evening time. Up to this time, the Technician has not arrived. We have been contacting the Agent from yesterday and we have not received any response. We had to pay for the WiFi but because it does not work, we have spent an additional R110 on data which is frustrating as we had already paid for the Fibre. They have no customer service whatsoever and I would not recommend