SS
Sifiso S
1 reviews | Active since Oct 2014
21 Sept 2023, 06:29
Zoom Fibre poor Service.
App**** for Fibre line, its been over 3 weeks sonde I've pais, as per their instruction. Tried contacting their sales agents several times and they keep advising problem is with ISP. Went to their sales agents and called ISP (Home Connect) that they've been blaming, ISP advised that Zoom Fibre is the one that suspended the installation and they were advised to check on their portal and indeed it was suspended by Zoom Fibre. Sales manager Collen promised to escalate it and agent Mbali advised to get back to me by COB Tuesday (19/09/2023) but nothing till today (21/09/2023) Please help.
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Zoom fibre's replyOfficial
21 Sept 2023, 08:35 Good Morning Sifiso,
Thank you for contacting us with your query and for accepting my call.
Please accept our sincerest apologies for the inconvenience caused. Please be advised we are investigating the matter with our installation team as to the reason the installation is on hold. We will contact you with further feedback.
Regards,
Gibraltar Makhura
Client Liaison Officer
Thank you for contacting us with your query and for accepting my call.
Please accept our sincerest apologies for the inconvenience caused. Please be advised we are investigating the matter with our installation team as to the reason the installation is on hold. We will contact you with further feedback.
Regards,
Gibraltar Makhura
Client Liaison Officer
Zoom fibre's reply21 Sept 2023, 08:35
Official
Good Morning Sifiso,
Thank you for contacting us with your query and for accepting my call.
Please accept our sincerest apologies for the inconvenience caused. Please be advised we are investigating the matter with our installation team as to the reason the installation is on hold. We will contact you with further feedback.
Regards,
Gibraltar Makhura
Client Liaison Officer
Thank you for contacting us with your query and for accepting my call.
Please accept our sincerest apologies for the inconvenience caused. Please be advised we are investigating the matter with our installation team as to the reason the installation is on hold. We will contact you with further feedback.
Regards,
Gibraltar Makhura
Client Liaison Officer