Zoom Fibre poor customer service

It's been over two weeks I've reported zoom Fibre they called and they waiting for the contraction taking place at Area to finish so they can come fix their connection problem n only to find out the contraction was already Done digging the same week now it's been over a week n they still quiet no update from either they haven't came to fix the problem now I don't know what to do anymore as I've paid but still haven't received their services as a customer it's very frustrating