ZOOM FIBRE PATHETIC & POOR SERVICE!!!

I logged a call with Home-Connect with a fault with my line on Monday 19 February. I was given a reference number of 545567 & ticket #ZF0002ITF. To date I have been taken from pillar to post, with consultants from both Home-Connect and Zoom fibre telling me nothing. All they say is that they have noted my problem & are busy investigating. What is more disturbing is that they keep saying they will call me when the technicians have been dispatched to my house. I have been told by neighbours that they have spotted people at my gate and suspect its them. Why do they dispatch technicians and no one informs me?

I have thus decided to cancel my services with Home Connect & Zoom fibre and I will be looking for another service provider. I have been without internet for the past 3 days, they will not get this month's payment. I have been paying them without any issues therefore I'm not going to pay them as I have 3 days with no internet at my house. I will reverse the debit order and cancel the services.

What is also disrespectful is that a Zoom fibre agent told me my reference number is only valid for 24-48 hours therefore I will need to call again, with my airtime and log another call? On top of that they changed my life from 25/25 to 50/50 & increased my instalment. Who did they consult? Who did they speak to?

People looking to get Home Connect for their household internet must not dare & save themselves the troubles. They are useless, unprofessional and disrespect their clients at any given chance. I use my airtime to call them but no one lifts a finger to call me to provide feedback or let me know when they will be sending technicians to my house. I'm disgusted and annoyed by their poor service!!!!