ZOOM FIBRE PATHETIC AND UNRELIABLE

App**** for Fibre through Afrihost on 06/12/2023. Eventually after long fights Zoom made an appointment to come install the fibre on Monday 22/01/2024 @ 11:00. However, they only arrived at 12:30. Then the techs started walking around looking for the Black Box on the poles. Eventually after some were sitting in the shade and others walking around they discovered that their closest access point was in fact too far away to be able to install my fibre line. So they just packed up and left. However, the job was closed and reported to Afrihost as a successful installation and that the line is active as Afrihost send an email stating that the line is active and immediately debiting me the prorata for the month remaining. Yet as to date i have no line, no internet after more than a month and a half since application. Zoom Fibre, your services are pathetic, your techs not trustworthy and it might help checking your infrastructure to ensure you actually cover an area as indicated on your coverage map.