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Frederick S

1 reviews | Active since Dec 2014

01 Oct 2026, 10:53

Zoom Fibre - No service - No asssistance - No client service

My parents have been without internet for a couple of days and I have tried helping from my side. I have emailed, ***, and phoned numerous times. Not even the reception at the head office - which is an actual option on the contact line is too lazy to pick up, it seems. It is highly unacceptable, infuriating, frustrating and unprofessional to make it this hard for ANYBODY to be contacted.

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Replies (3)
FS
Frederick S's update01 Oct 2026, 11:40
Reviewer Update
Waited 25 minutes for a consultant on their stupid automated whatsapp line - and I did not notice this person saying he is available and 6 minutes later I am cut off!!!!!! You are joking me!!!!! REDICULOUS!!!
Zoom fibre
Zoom fibre's reply01 Oct 2026, 11:41
Official

Dear Frederick, thank you for letting us know about this. Your feedback helps us do better.

We are looking into this issue and hope to resolve it promptly and accurately.

Please expect a call shortly.

Kind Regards
Zoom Fibre Team

FS
Frederick S's update01 Oct 2026, 14:47
Reviewer Update
You phoned once - no solution and said you would phone back. Charlotte. Still waiting for your call back - I have tried emailing, phoning, whatsapp - been waiting for a consultant since 14:21 - it's now 14:43 - and last time you cut me off because I did not respond in 4-6 minutes. But please wait for our consultants for 40 minutes; it's no problem. I have called *** / *** NUMEROUS times -tried all selections, and nobody has been able to assist. Absolutely horrible service. We have, since the ONLY call I have successfully been able to connect with you, which lasted all of 3 minutes before you gave up - logged in, BUT your Zoom Flex platform does not pick up our address - even though we had a package with you previously, as I understand.