RM
Raymond M
1 reviews | Active since Jun 2022
14 Feb 2026, 13:35
Zoom fibre No connection, avoiding clients!
Today I woke up to no connection, lights are green, when I contacted agents via WhatsApp portal, the moment they logged in they immediately logged out,a clear sign of unwillingness to assist clients, this is an unwelcome, annoying behaviour which is driving away potential clients, please fix the fibre and engage with clients progressively
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Zoom fibre's replyOfficial
14 Feb 2026, 13:39Dear Raymond thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
Zoom fibre's reply14 Feb 2026, 13:39
Official
Dear Raymond thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
RM
Raymond M's updateReviewer Update
15 Feb 2026, 07:1024 hours later there is still no connection, no communication from the internet service provider. This is the highest level of incompetence, a blatant disregard of customer service, ignoring financial implications to customers. As it is I have incurred and continue to incur a grave financial loss that cannot be solved by a simple sorry. Having second thoughts about remaining a client of zoom fibre and hesitant to encourage anyone to join as a client after this show of unprofessionalism
RM
Raymond M's update15 Feb 2026, 07:10
Reviewer Update
24 hours later there is still no connection, no communication from the internet service provider. This is the highest level of incompetence, a blatant disregard of customer service, ignoring financial implications to customers. As it is I have incurred and continue to incur a grave financial loss that cannot be solved by a simple sorry. Having second thoughts about remaining a client of zoom fibre and hesitant to encourage anyone to join as a client after this show of unprofessionalism