GvdN
Gideon van der Nest
1 reviews | Active since Oct 2017
05 Jan 2023, 12:15
Zoom fibre, Mweb the worst-case
Yesterday Zoom placed a Mweb rooter at my residence with a fibre line. Struggling to get the rooter working. Must phone Mweb and must hold on for long periods of time untill my airtime is finished. These two companies do not now how to assist a new client. The equipment sucks!
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Zoom fibre's replyOfficial
05 Jan 2023, 12:30Good Day Gideon ,
Thank you for accepting our call. Please be advised we have activated the line on Zoom Fibre's system however we need the ISP, MWEB to also activate and issue the password.
The activation from ISP is not yet complete. I will follow up with them to activate the line.
We apologies for the inconvenience caused.
Regards
The Zoom Crew
Thank you for accepting our call. Please be advised we have activated the line on Zoom Fibre's system however we need the ISP, MWEB to also activate and issue the password.
The activation from ISP is not yet complete. I will follow up with them to activate the line.
We apologies for the inconvenience caused.
Regards
The Zoom Crew
Zoom fibre's reply05 Jan 2023, 12:30
Official
Good Day Gideon ,
Thank you for accepting our call. Please be advised we have activated the line on Zoom Fibre's system however we need the ISP, MWEB to also activate and issue the password.
The activation from ISP is not yet complete. I will follow up with them to activate the line.
We apologies for the inconvenience caused.
Regards
The Zoom Crew
Thank you for accepting our call. Please be advised we have activated the line on Zoom Fibre's system however we need the ISP, MWEB to also activate and issue the password.
The activation from ISP is not yet complete. I will follow up with them to activate the line.
We apologies for the inconvenience caused.
Regards
The Zoom Crew