Zoom fibre is the worst

Absolutely appalled by the level of disrespect and unprofessionalism I received from this company, I’ve been using their services since 2023 and from the beginning they didn’t install my cable properly the cable travels on top of my neighbours house which makes it vulnerable for it to get damaged any time. I sent multiple emails for over a year without a reply complaining about the installation of my cable. Now my cable is damaged because of wind and it’s placement and I contacted them they sent maintenance people who demanded I pay their money for me to fix the cable obviously I refused as initially this was not my fault I’ve been complaining about the placement of my cable without any sort of help. Provided them with the proof and explain to them that I did not self-inflicted with the cable but they wanted to monetise and said they will not fix it. I had it back-and-forth for over two weeks with the head offers of which the service was very poor they took time replying me giving me vague answers and to they sent the maintenance people again who just came and looked and decided it was self-inflicted Zoom Fibre email me again saying I should pay an amount of 1400 Rands for the cable to get replaced I sent a reply telling them how disappointed I am in their service as I had provided enough proof that I did not self-inflicted on the cable and that the problem was on their side but they seem not to care and they allow their employees to exploit customers and demand money while they get paid a salary