Zoom Fibre is so unprofessional and ********* they do not care about their client needs

Customer service departments is ********* and unprofessional, Shantez, Precious and Naila in this department are so rude and unhelpful. I logged a ticket at 9am 23rd September 2024, no turn around time or estimate time of response was provided , I was just advised a technician will be dispatched 9 hours later , when I call I am being told they will follow up , like what were they doing all day ? I asked for the manager Brittney Jacobs she was unavailable and the three consultants refused to give me her office number , I want to know what kind of organization is this , this brand is so unprofessional and does not have sense of emergency, wifi is so essential I've lost orders and money waiting for their technician, I logged another ticket with customer care and they do not seem to care , I was advised the manager will call me