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Paulos N
1 reviews | Active since Aug 2023
19 May 2025, 06:49
Zoom Fibre is so ***********
"I am extremely dissatisfied with the service I have received from Zoom Fibre. Recently, when their technicians were working in our area, our internet connection was down for 7 days due to a problem on their end. Despite my efforts to report the issue, I was not offered any compensation for the inconvenience this caused.
I am disappointed in the way Zoom Fibre handles these situations, as it seems that they do not take responsibility for their mistakes or provide adequate support to their customers. I hope that in the future, they will take steps to improve their services and customer care."
Helpful (0)
Replies (2)0
Replies (2)Zoom fibre's replyOfficial
19 May 2025, 08:55Dear Paulos, thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
Zoom fibre's reply19 May 2025, 08:55
Official
Dear Paulos, thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
PN
Paulos N's updateReviewer Update
19 May 2025, 11:05This reply is somehow automated as is the same message sent when Zoom Fibre receives complains and then later send you a table that your internet was working all the time.....
Their technician was just here now and fixed it, unfortunately it was closed yesterday morning as I'm supposed to pay for the service that I'm not getting...
Thanks Hellopeter....
Their technician was just here now and fixed it, unfortunately it was closed yesterday morning as I'm supposed to pay for the service that I'm not getting...
Thanks Hellopeter....
PN
Paulos N's update19 May 2025, 11:05
Reviewer Update
This reply is somehow automated as is the same message sent when Zoom Fibre receives complains and then later send you a table that your internet was working all the time.....
Their technician was just here now and fixed it, unfortunately it was closed yesterday morning as I'm supposed to pay for the service that I'm not getting...
Thanks Hellopeter....
Their technician was just here now and fixed it, unfortunately it was closed yesterday morning as I'm supposed to pay for the service that I'm not getting...
Thanks Hellopeter....
