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Henry R

1 reviews | Active since Aug 2021

23 Aug 2021, 18:00

Zoom Fibre is ***********

Unhelpful calling them blaming each other accelirit blaming zoom love prescribed answers and the word escalate but escalate customers into anger with incompetence

0
Replies (6)
Zoom fibre
Zoom fibre's reply14 Jun 2022, 13:32
Official
Good day Henry, we do apologize for your experience caused thus far. With regards to support, initially, your selected ISP is the first point of contact as they are to escalate on behalf of the client, and essentially you are to provide us with your ticket number. Once this is provided, we can escalate the matter further to our operations team. We understand the frustration caused and in the meantime please do supply us with your contact details so we can investigate the matter further.
HR
Henry R's update13 Jan 2023, 09:42
Reviewer Update
Always no internet between 7 and 8 any random evening and they don't have 24 hours support so u stuffed til the next day when it mysteriously works again and complaining pointless
HR
Henry R's update13 Jan 2023, 15:43
Reviewer Update
Uninterrupted data as per contract and we good how it suddenly works after a fee hours implies it's your side or am I wrong
Zoom fibre
Zoom fibre's reply13 Jan 2023, 16:55
Official
Hi Henry, 

Yes, we strive to give uninterrupted connection however at times there are issues that are beyond our control. 

Regards
HR
Henry R's update07 Mar 2023, 14:46
Reviewer Update
Interrupts more frequent nowadays must be data shedding
Zoom fibre
Zoom fibre's reply07 Mar 2023, 15:57
Official
Hi Henry

Thank you for bringing the matter to our attention. 
We will refer the matter to our technical team for investigation. 

Regards