TN
Thembeni N

1 reviews | Active since May 2025

09 Apr 2026, 10:01

ZOOM FIBRE IS AN INCOVENIENCE, DO NOT RECOMMEND.

It is so frustrating to have a service provider that does not care about their customers. They cannot be reached anywhere, the contact number does not go through, they are also not responding on whatsapp, no sense of urgency whatsoever. I am working from home and i have no internet connection. "please hold while i transfer you to the next available consultant" on whatsapp and 30minutes later, I am still waiting. They do not communicate with their customers but want us to make payment when due. This is really such an inconvenience. Can the consultant give me a call to fix this issue, i have work deadlines to finish off. I need to do research and find out if there are other internet service providers in my area because there is no way we can have 1 such terrible service only. Is anyone using a different internet service provider in Palm Springs (Stretford)?.

0
Replies (2)
Zoom fibre
Zoom fibre's reply09 Apr 2026, 14:45
Official
Dear Thembeni thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
TN
Thembeni N's update09 Apr 2026, 15:19
Reviewer Update
Thank you, I received a call and the issue has been resolved.