AG
Asanda G
1 reviews | Active since Nov 2019
14 May 2025, 12:03
Zoom Fibre is a ****
Zoom Fibre has the worst customer service experience, their agents are rude and will cut off a chat without resolving the query(you can only communicate with this company through WhatsApp) and their one phone number goes to an answering machine that never puts you through an agent. Everything is self service basically, with not a single query being attended to. As soon as you have paid your monthly fee, you won't get any help from them. Please do not bother with them, i am also in the process of canceling my services. Their Facebook page is full of distisfied customers.
Helpful (0)
Replies (3)0
Replies (3)Zoom fibre's replyOfficial
14 May 2025, 12:09Dear Asanda thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
Zoom fibre's reply14 May 2025, 12:09
Official
Dear Asanda thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
AG
Asanda G's updateReviewer Update
14 May 2025, 12:18Now their agents are calling us because they're not happy with the reviews, still no update on resolving the issue.
AG
Asanda G's update14 May 2025, 12:18
Reviewer Update
Now their agents are calling us because they're not happy with the reviews, still no update on resolving the issue.
AG
Asanda G's updateReviewer Update
14 May 2025, 12:29I will be reporting your company to the relevant ombudsman, you have taken Orange Farm for granted for too long.
AG
Asanda G's update14 May 2025, 12:29
Reviewer Update
I will be reporting your company to the relevant ombudsman, you have taken Orange Farm for granted for too long.
