Zoom fibre incompetence and bad customer service

Good day. As a zoom fibre customer, I'm frustrated with their service and incompetence. On the 25th of June I tried paying my fibre but the payment couldn't be processed due to my account undergoing a cancelation process I wasn't aware of. I then proceeded to contact them for clarification, the first consultant suggested i add another package to my account and proceed with the payment, I did exactly as I was told but my fibre is still not activated for use. I did countless enquiries with different consultants who made empty promises to work on fixing whatever is at fault. I am frustrated because it's been weeks and nothing seems to be done!