JN
Jabulani N

1 reviews | Active since Nov 2024

19 Nov 2024, 09:04

Zoom fibre I don't recommend

Absolutely the worst, one has had no internet connection for almost a week and the company is not even sure when the connectivity will be restored. They didn't even tell us whats going on, one had to reach out first to know whats going on. And they have not made any efforts to try and remediate the situation or the extra expenses one had to incur because of no connection ( had to buy data).

0
Replies (2)
Zoom fibre
Zoom fibre's reply19 Nov 2024, 09:07
Official
Dear Jabulani Ngondo, thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
JN
Jabulani N's update20 Nov 2024, 15:45
Reviewer Update
The issue has been resolved, we back online though speedis a bit slower than normal thank you Zoom Fibre.