Zoom Fibre has horrible customer service

Hello Peter, I must share that my experience with Zoom Fibre's customer service has been quite terrible. In my opinion, their manager appears to be *********** and unsuitable for the position. It seems like their priorities lie in collecting money rather than helping customers, as their systems seem more focused on benefiting themselves than assisting us.

I recently encountered an issue where I had to generate a new payment code each time I made a payment, a detail that was not communicated to me initially. Consequently, when I used the old code provided to me in the first month for my next payment, my internet service was abruptly cut off. I have been without internet for over 3 weeks now.

After contacting their consultant, Zayyhan, on March 20, 2024, and following the instructions to create a new code, I received a call from them last week, on April 4, 2023, asking for yet another new code. Despite complying, when I called yesterday to check on the progress, they mentioned that they had received the payment confirmation from Payfast, requiring a new code before they could proceed with restoring my service. Frustratingly, they could not provide a timeline for resolving the issue.

When I requested to speak to the manager, hoping for a resolution or exception given the circumstances, she informed me that she could not intervene, citing this as a common scenario before abruptly ending the call.